Terms of Service

Last updated: July 13, 2025

Welcome to The Maison Valeur. The terms "we", "us", and "our" refer to The Maison Valeur. We operate this website and online store to provide you with access to curated fashion products, services, tools, and features (the “Services”). Our store is powered by Shopify, which supports our ecommerce platform and checkout process.

These Terms of Service (“Terms”) explain your rights and responsibilities when using the Services. By accessing or using our website, or by placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in Italy (18 years old), or you have the consent of a parent or guardian to use the Services.
You agree to provide accurate and complete information when creating an account or placing an order. You are responsible for keeping your login credentials secure and for all activity under your account.

SECTION 2 – PRODUCTS AND DESCRIPTIONS
We strive to display our products accurately, including descriptions, images, and pricing. However, due to variations in devices and screen settings, we cannot guarantee that product colors will appear exactly as seen on your screen.
We may limit quantities, update product details, or discontinue products at our discretion and without prior notice.

SECTION 3 – ORDERS AND ACCEPTANCE
All orders are subject to our acceptance and availability. You will receive an order confirmation once your payment is processed. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or policy violations.
If we modify or cancel your order, we will notify you using the contact details provided at checkout.

SECTION 4 – PRICING AND PAYMENTS
All prices are listed in Euro (€) and include applicable VAT where required by law. Shipping fees, if any, are calculated at checkout.
By placing an order, you agree that:
• Your payment method is valid and authorized
• You are responsible for all charges incurred
• You will update your billing details if they change

SECTION 5 – SHIPPING AND DELIVERY
Estimated delivery times are listed on our Shipping Policy page. These are provided as general guidance and are not guaranteed.
We are not responsible for delivery delays caused by courier services, customs processes, or other events outside our control. Once the order is handed to the courier, risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY
All content on our website—such as text, images, logos, graphics, and product designs—is the intellectual property of The Maison Valeur or its partners.
You may not reproduce, distribute, or use our content without written permission. These Terms do not grant you any rights to our intellectual property.

SECTION 7 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or services. These are provided for your convenience. We are not responsible for their content, policies, or practices.
We may also offer optional third-party tools or services “as is,” and your use of them is entirely at your own risk.

SECTION 8 – RELATIONSHIP WITH SHOPIFY
The Maison Valeur is hosted on Shopify. Shopify may process your personal data as part of its platform services. For details, please refer to our Privacy Policy and Shopify’s privacy documentation at shopify.com/legal/privacy.

SECTION 9 – USER FEEDBACK AND REVIEWS
If you submit reviews, suggestions, or other feedback, you grant us permission to use, publish, and adapt that content without compensation.
You confirm that you own or have rights to any content submitted and that it does not violate any laws or third-party rights.

SECTION 10 – PROHIBITED USES
You may not use our Services:
• For unlawful purposes
• To violate Italian or EU laws or regulations
• To infringe upon intellectual property rights
• To submit misleading, offensive, or harmful content
• To interfere with the site’s functionality or security
Violation of these restrictions may result in account suspension or termination.

SECTION 11 – TERMINATION
We may suspend or terminate your access to the Services at any time if we believe you’ve violated these Terms.
You remain responsible for any outstanding payments or obligations incurred before termination.

SECTION 12 – DISCLAIMERS AND LIMITATIONS
The Services and all products are provided “as is” and “as available” without warranties of any kind.
To the extent permitted by applicable law, we disclaim any warranties, express or implied, and are not liable for indirect, incidental, or consequential damages resulting from your use of the Services or products.

SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold harmless The Maison Valeur and its affiliates from any claims or liabilities resulting from your breach of these Terms or your violation of any laws or third-party rights.

SECTION 14 – SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply in full force.

SECTION 15 – ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and other store policies, represent the entire agreement between you and The Maison Valeur.

SECTION 16 – GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of Italy. Any disputes shall be handled by the competent courts located in Italy.

SECTION 17 – CHANGES TO TERMS
We may update or revise these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after updates constitutes your acceptance of the new Terms.

SECTION 18 – CONTACT INFORMATION
Website: www.themaisonvaleur.com
Email: info@themaisonvaleur.com
Phone: +39 800 142809
Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Roma RM, Italy
Customer Support Hours: Monday to Friday, 9:00 – 17:00 (CET). We aim to respond within 1–2 business days