Shipping Policy

Who We Are
The Maison Valeur ("we", "us", or "our") operates the website www.themaisonvaleur.com. This policy outlines our shipping practices and estimated delivery timelines for customers in Italy. Our goal is to ensure a transparent and reliable delivery experience.

Shipping Costs
Free Shipping: We offer free standard shipping on all orders within Italy, with no minimum purchase required.

Shipping Range
Delivery Area: We currently ship only within Italy.

Order Processing
Order cutoff time: 17:00 (CET). Orders placed after this time will be processed the next business day
Handling time: 1–2 business days (Monday to Friday)
Transit time: 5–9 business days (Monday to Friday)
Estimated total delivery time: 6–11 business days from the date of your order

Shipping Process
Courier Services: We partner with trusted logistics providers to ensure safe and timely delivery. All shipments are trackable.
Tracking: You will receive a tracking number by email as soon as your order is dispatched. You can use this number to monitor your package online.

Lost or Damaged Packages
Damaged Orders: If your order arrives damaged, please contact us at info@themaisonvaleur.com within 48 hours of delivery.
Lost Packages: If your order has not arrived within the estimated timeframe, please get in touch with us so we can investigate with the courier and resolve the issue.

Returns
For details about how to return an item, return timeframes, and who covers shipping costs, please refer to our Return & Refund Policy.

Contact Information
Website: www.themaisonvaleur.com
Email: info@themaisonvaleur.com
Phone: +39 800 142809
Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Roma RM, Italy
Customer Support Hours: Monday to Friday, 9:00 – 17:00 (CET). We aim to respond within 1–2 business days.