Privacy Policy
Last updated: July 13, 2025
The Maison Valeur operates this website and its related services ("Services") to offer you a seamless and secure shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, place an order, or otherwise interact with us. Our services are powered by Shopify, which enables us to process your transactions and support the functionality of our online store.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Personal Information We Collect
We may collect or process the following categories of personal information, depending on your interaction with us and as permitted by applicable law:
Contact information including your name, email address, billing and shipping address, and phone number
Payment and transaction details including order history, card type, and payment method
Account information including your login credentials and account preferences
Communication data such as messages or inquiries sent to our support team
Device and usage information including your IP address, browser type, and how you interact with our website
Cookies and tracking data used for site functionality and advertising
Sources of Personal Information
We collect personal information from:
You, when you place an order, create an account, or contact us
Your device, through cookies and analytics tools
Third-party service providers, such as Shopify, payment gateways, and shipping partners
Advertising and analytics platforms that help us understand how users engage with our site
How We Use Your Personal Information
We use your personal information for the following purposes:
To process and fulfill your orders and provide customer support
To communicate with you, including order updates and promotional emails (you may opt out anytime)
To personalize your experience and show you relevant product recommendations or ads
To improve and secure our website and services
To comply with applicable laws, regulations, and legal obligations
Marketing and Advertising
We may use your data to send you marketing communications or display personalized ads on our website or third-party platforms. You can opt out of marketing emails using the unsubscribe link provided in each message.
How We Share Your Personal Information
We may share your personal information with:
Shopify, which hosts our store and powers our checkout process
Payment processors and logistics providers to process orders and deliver products
Marketing and analytics partners for advertising and performance tracking
Legal authorities if required to comply with legal obligations
Other partners when you give us explicit consent
Shopify’s Role
Our Services are powered by Shopify, which may collect and process your personal data to provide core services. Shopify also supports certain advertising and analytics functions across multiple merchants. To learn more about Shopify’s privacy practices or exercise your rights related to Shopify’s processing, visit: https://www.shopify.com/legal/privacy
Cookies and Tracking Technologies
We use cookies to improve site functionality, personalize your experience, and enable marketing features. You can control cookie preferences via your browser settings. Disabling cookies may impact your ability to use certain features.
Data Transfers Outside the EU
Your personal data may be processed outside the European Union, including by our partners and service providers. Where necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Your Rights Under the GDPR
If you are located in the EU, including Italy, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to certain processing activities
Withdraw consent at any time
Request data portability
File a complaint with your local data protection authority
To exercise these rights, please contact us using the details provided below. We may require verification of your identity before fulfilling your request.
Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us and we will take steps to delete the information.
Data Security and Retention
We use industry-standard security measures to protect your information. We retain your data only as long as necessary to fulfill our services, comply with legal obligations, or resolve disputes.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. When we do, we will update the “Last updated” date at the top of this page.
Contact Information
Website: www.themaisonvaleur.com
Email: info@themaisonvaleur.com
Phone: +39 800 142809
Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Roma RM, Italy
Customer Support Hours: Monday to Friday, 9:00 – 17:00 (CET). We aim to respond within 1–2 business days.