FAQs
At The Maison Valeur, we’re committed to providing you with a smooth and satisfying shopping experience. Below are answers to some of the most common questions we receive.
1. What payment methods are accepted?
We accept a variety of secure and convenient payment options:
• Credit & Debit Cards: Visa, MasterCard, American Express
• Apple Pay and Google Pay
• Shop Pay
• PayPal
All transactions are processed in Euro (EUR).
2. What is The Maison Valeur’s return policy?
We offer a 30-day return policy from the date of delivery.
To be eligible, items must be unused, in original condition, and returned with all original packaging and tags.
Customers are responsible for return shipping in cases of change of mind. We cover the cost if the item is defective, damaged, or incorrect.
To start a return, email us at info@themaisonvaleur.com with your order number and reason for return.
Please see our Return and Refund Policy for full details.
3. How long will it take to receive my order?
• Order cut-off time: 17:00 (CET)
• Handling time: 1–2 business days (Monday to Friday)
• Transit time: 5–9 business days (Monday to Friday)
• Estimated total delivery time: 6–11 business days
4. Can I exchange an item?
We only offer exchanges for defective or incorrect items.
For all other cases, please return the item for a refund and place a new order.
5. How can I track my order?
You’ll receive a tracking link by email once your order is shipped.
You can also visit the Track Your Order page on our website at any time.
6. What should I do if my package is lost or delayed?
Please contact our support team at info@themaisonvaleur.com and we’ll help you resolve the issue quickly.
7. How do I contact customer support?
You can email us at info@themaisonvaleur.com
Support hours: Monday to Friday, 9:00 – 17:00 (CET)
We aim to reply within 1–2 business days.
8. Is shipping free?
Yes, we offer free standard shipping within Italy on all orders, with no minimum purchase required.
9. What if I receive a damaged or incorrect item?
Contact us immediately at info@themaisonvaleur.com with your order number and photos if possible.
We’ll arrange a replacement or issue a refund at no cost to you.
10. How can I provide feedback or suggestions?
We love hearing from our customers. Feel free to send your ideas or feedback to info@themaisonvaleur.com
Contact Us
If you have more questions or need assistance, please contact our customer service team:
Email: info@themaisonvaleur.com
Phone: +39 800 142809
Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Roma RM, Italy
Customer Support Hours: Monday to Friday, 9:00 – 17:00 (CET)