Billing Terms and Conditions

At The Maison Valeur, we aim to make your shopping experience smooth, secure, and convenient. Below are the payment methods we currently accept for orders placed within Italy.

Accepted Payment Methods
Visa
MasterCard
American Express
Apple Pay
Google Pay
Shop Pay
PayPal

Payment Options
Credit/Debit Card
We accept major credit and debit cards such as Visa, MasterCard, and American Express. To pay using your card:
Select “Credit/Debit Card” at checkout
Enter your card number, expiration date, and CVV
Confirm your billing and shipping details
Submit your payment to complete the order
You will receive an order confirmation email once the payment is approved

Apple Pay & Google Pay
For a faster checkout experience, we support mobile payments:
Choose “Apple Pay” or “Google Pay” at checkout
Authenticate the payment using Face ID, Touch ID, or your device password
Confirm your shipping and billing details
After successful payment, you will be redirected to a confirmation page

PayPal
If you prefer PayPal, select it during checkout. You will be redirected to the PayPal login page to complete your payment securely.

Transaction Currency
All prices on our website are listed in Euro (EUR) and all transactions are processed in EUR. If your card is issued in a different currency, your bank may apply a conversion fee based on its exchange rate.

Secure Payment Processing
The Maison Valeur uses SSL encryption and trusted third-party payment gateways to ensure the safety of all transactions. Your card details are never stored on our servers.

Order Confirmation and Processing
Full payment is required at the time of purchase. Orders will not be processed until payment is successfully received. You will receive a confirmation email once your order is placed.

Failed or Declined Payments
If a payment fails or is declined, the order will not be confirmed and may be automatically cancelled. Please contact your payment provider or try a different payment method if issues persist.

Refunds and Disputes
Refunds are issued in accordance with our Return and Refund Policy.
If you believe you were charged incorrectly, please contact us before initiating a chargeback. Unjustified chargebacks may be disputed.

Fraud Protection
To protect our customers and business, The Maison Valeur reserves the right to:
Cancel or hold any order suspected of fraud or unauthorized activity
Request additional verification for high-value or suspicious transactions

Contact Information
Website: www.themaisonvaleur.com
Email: info@themaisonvaleur.com
Phone: +39 800 142809
Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Roma RM, Italy
Customer Support Hours: Monday to Friday, 9:00 – 17:00 (CET). We aim to respond within 1–2 business days