Billing Terms and Conditions

At The Maison Valeur, we aim to make your shopping experience simple, secure, and convenient. Below are the payment methods currently accepted for orders placed in Italy.

Accepted Payment Methods
Visa
MasterCard
American Express
Apple Pay
Google Pay
Shop Pay
PayPal

Payment Options

Credit/Debit Card
We accept major credit and debit cards such as Visa, MasterCard, and American Express. To pay by card:
Select “Credit/Debit Card” at checkout
Enter the card number, expiration date, and CVV
Confirm billing and shipping information
Submit the payment to complete the order
You will receive an order confirmation email once the payment is approved

Apple Pay and Google Pay
For faster checkout, we support mobile payments:
Choose “Apple Pay” or “Google Pay” at checkout
Authenticate the payment via Face ID, Touch ID, or device password
Confirm shipping and billing information
After successful payment, you will be redirected to the confirmation page

PayPal
If you prefer PayPal, select it during checkout. You will be redirected to the PayPal login page to complete the payment securely.

Transaction Currency
All prices on our website are listed in Euro (EUR) and all transactions are processed in EUR. If your card is issued in a different currency, your bank may apply a conversion fee based on its exchange rate.

Secure Payment Processing
The Maison Valeur uses SSL encryption and trusted third-party payment gateways to ensure the security of all transactions. Your card data is never stored on our servers.

Order Confirmation and Processing
Full payment is required at the time of purchase. Orders will not be processed until payment is successfully received. You will receive a confirmation email once the order is placed.

Failed or Declined Payments
If a payment fails or is declined, the order will not be confirmed and may be automatically canceled. If problems persist, contact your payment provider or try a different payment method.

Refunds and Disputes
Refunds are issued in accordance with our Return and Refund Policy.
If you believe you have been incorrectly charged, contact us before initiating a chargeback. Unjustified chargebacks may be disputed.

Fraud Protection
To protect our customers and our business, The Maison Valeur reserves the right to:
Cancel or suspend any order suspected of fraud or unauthorized activity
Request additional verifications for high-value or suspicious transactions

Contact Information

  • Website: www.themaisonvaleur.com
  • Email: info@themaisonvaleur.com
  • Phone: +39 800 142809
  • Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Rome RM, Italy
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET). We aim to respond within 1–2 business days.