At The Maison Valeur, we are committed to providing you with a simple and satisfying shopping experience. Below you will find answers to the most frequently asked questions we receive.
1. What payment methods are accepted?
We accept a variety of secure and convenient payment methods:
• Credit and debit cards: Visa, MasterCard, American Express
• Apple Pay and Google Pay
• Shop Pay
• PayPal
All transactions are processed in Euro (EUR).
2. What is The Maison Valeur’s return policy?
We offer a 30-day return policy from the date of delivery.
To be eligible for a return, items must be unused, in original condition, and returned with all original packaging and labels.
Return shipping costs are the customer's responsibility in case of a change of mind. We cover the costs if the item is defective, damaged, or incorrect.
To initiate a return, email us at info@themaisonvaleur.com stating your order number and reason for the return.
For all details, please refer to our Return and Refund Policy.
3. How long will it take to receive my order?
• Order cutoff time: 5:00 PM (CET)
• Handling time: 1–2 business days (Monday to Friday)
• Transit time: 5–9 business days (Monday to Friday)
• Estimated total delivery time: 6–11 business days
4. Can I exchange an item?
We offer exchanges only for defective or incorrect items.
In all other cases, return the item for a refund and place a new order.
5. How can I track my order?
You will receive a tracking link via email once the order has been shipped.
You can also visit the “Track Your Order” page on our website at any time.
6. What should I do if my package is lost or delayed?
Contact our support team at info@themaisonvaleur.com and we will help you resolve the issue quickly.
7. How can I contact customer service?
You can write to us by email at info@themaisonvaleur.com
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)
We aim to respond within 1–2 business days.
8. Is shipping free?
Yes, we offer free standard shipping in Italy on all orders, with no minimum purchase amount.
9. What happens if I receive a damaged or incorrect item?
Contact us immediately at info@themaisonvaleur.com stating your order number and, if possible, attaching photos.
We will arrange a replacement or issue a refund at no cost to you.
10. How can I send feedback or suggestions?
We welcome feedback from our customers. Feel free to send ideas or feedback to info@themaisonvaleur.com
Contact Information
- Website: www.themaisonvaleur.com
- Email: info@themaisonvaleur.com
- Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Rome RM, Italy
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET). We aim to respond within 1–2 business days.