Privacy Policy
Last updated: December 30, 2025
The Maison Valeur operates this website and related services (“Services”) to provide you with a smooth and secure shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our website, place an order, or otherwise interact with us. Our services are supported by Shopify, which enables us to process transactions and ensure the operation of our online store.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Personal data we collect
We may collect or process the following categories of personal data, depending on your interaction with us and within the limits permitted by applicable law:
Contact information, including name, email address, billing and shipping address, and phone number
Payment and transaction data, including order history, card type, and payment method
Account information, including login credentials and account preferences
Communication data, such as messages or requests sent to our support team
Device and usage information, including IP address, browser type, and interaction with the site
Cookies and tracking data used for site operation and advertising purposes
Sources of personal data
We collect personal data from:
You, when you place an order, create an account, or contact us
Your device, through cookies and analytics tools
Third-party service providers, such as Shopify, payment gateways, and logistics partners
Advertising and analytics platforms that help us understand how users interact with our site
How we use your personal data
We use your personal data for the following purposes:
Process and fulfill orders and provide customer support
Communicate with you, including order updates and promotional emails (you can unsubscribe at any time)
Personalize your experience and show you relevant product recommendations or ads
Improve and protect our website and services
Comply with applicable laws, regulations, and legal obligations
Marketing and advertising
We may use your data to send you marketing communications or show you personalized ads on our website or third-party platforms. You can unsubscribe from marketing emails via the unsubscribe link in each message.
Sharing of personal data
We may share your personal data with:
Shopify, which hosts our store and manages the checkout process
Payment and logistics service providers to process orders and deliver products
Marketing and analytics partners for advertising activities and performance monitoring
Legal authorities, if necessary to comply with legal obligations
Other partners, with your explicit consent
The role of Shopify
Our Services are supported by Shopify, which may collect and process your personal data to provide core services. Shopify also supports some advertising and analytics functions for multiple merchants. For more information about Shopify's privacy practices or to exercise your rights regarding data processing by Shopify, visit: https://www.shopify.com/legal/privacy
Cookies and tracking technologies
We use cookies to improve the website's functionality, personalize the user experience, and enable marketing features. You can manage your cookie preferences through your browser settings. Disabling cookies may limit the use of some website features.
Data transfers outside the EU
Your personal data may be processed outside the European Union, including by our partners and service providers. Where necessary, we ensure appropriate safeguards are in place, such as the Standard Contractual Clauses approved by the European Commission.
Your rights under the GDPR
If you are located in the European Union, including Italy, you have the right to:
Accessing the personal data we hold about you
Requesting correction or deletion of your data
Objecting to certain processing activities
Withdrawing consent at any time
Requesting data portability
Filing a complaint with the competent supervisory authority
To exercise these rights, contact us using the details below. We may require verification of your identity before processing your request.
Children’s Privacy
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us and we will delete it.
Data Security and Retention
We adopt security measures in line with industry standards to protect your data. We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for legal reasons. In such cases, we will update the “Last Updated” date at the top of this page.
Contact Information
- Website: www.themaisonvaleur.com
- Email: info@themaisonvaleur.com
- Phone: +39 800 142809
- Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Rome RM, Italy
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET). We aim to respond within 1–2 business days.