Terms of Service

Last updated: December 30, 2025

Welcome to The Maison Valeur. The terms “we,” “us,” and “our” refer to The Maison Valeur. We operate this website and online store to provide you access to selected fashion products, services, tools, and features (the “Services”). Our store is powered by Shopify, which supports our ecommerce platform and checkout process.

These Terms of Service (“Terms”) explain your rights and responsibilities when using the Services. By accessing or using our website, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in Italy (18 years) or have the consent of a parent or legal guardian to use the Services.
You agree to provide accurate and complete information when creating an account or placing an order. You are responsible for the security of your login credentials and all activities conducted through your account.

SECTION 2 – PRODUCTS AND DESCRIPTIONS
We strive to display our products accurately, including descriptions, images, and prices. However, due to differences in devices and screen settings, we cannot guarantee that product colors will appear exactly as shown on your screen.
We may limit quantities, update product details, or discontinue the sale of certain items at our discretion and without notice.

SECTION 3 – ORDERS AND ACCEPTANCE
All orders are subject to our acceptance and product availability. You will receive an order confirmation once payment is processed. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or violations of our policies.
In case of order modification or cancellation, we will notify you using the contact details provided at checkout.

SECTION 4 – PRICES AND PAYMENTS
All prices are listed in Euro (€) and include applicable VAT where required by law. Any shipping costs are calculated at checkout.
By placing an order, you agree that:
• Your payment method is valid and authorized
• You are responsible for all charges incurred
• You will update billing information in case of changes

SECTION 5 – SHIPPING AND DELIVERY
Estimated delivery times are indicated in our Shipping Policy. These times are provided as estimates and are not guaranteed.
We are not responsible for delivery delays caused by couriers, customs procedures, or other events beyond our control. Once the order is handed over to the courier, the risk of loss passes to the customer.

SECTION 6 – INTELLECTUAL PROPERTY
All content on our website—such as texts, images, logos, graphics, and product designs—is the intellectual property of The Maison Valeur or its partners.
Reproducing, distributing, or using such content without written permission is not allowed. These Terms do not grant you any rights to our intellectual property.

SECTION 7 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or services. These links are provided for convenience, and we are not responsible for their content, policies, or practices.
We may also offer optional third-party tools or services "as is," whose use is entirely at your own risk.

SECTION 8 – RELATIONSHIP WITH SHOPIFY
The Maison Valeur is hosted on Shopify. Shopify may process your personal data as part of the platform services. For more details, please see our Privacy Policy and Shopify’s privacy documentation available at shopify.com/legal/privacy.

SECTION 9 – USER FEEDBACK AND REVIEWS
If you submit reviews, suggestions, or other feedback, you grant us permission to use, publish, and adapt such content without compensation.
You confirm that you own or have the necessary rights to the content you submit and that such content does not violate laws or third-party rights.

SECTION 10 – PROHIBITED USES
You may not use our Services:
• For illegal purposes
• To violate Italian or European Union laws or regulations
• To violate intellectual property rights
• To send misleading, offensive, or harmful content
• To interfere with the operation or security of the site
Violation of these restrictions may result in suspension or closure of the account.

SECTION 11 – TERMINATION
We may suspend or terminate access to the Services at any time if we believe you have violated these Terms.
You remain responsible for any payments or obligations incurred before termination.

SECTION 12 – DISCLAIMERS AND LIMITATIONS OF LIABILITY
The Services and all products are provided “as is” and “as available,” without any warranties of any kind.
To the extent permitted by applicable law, we disclaim all warranties, express or implied, and are not liable for indirect, incidental, or consequential damages arising from the use of the Services or products.

SECTION 13 – INDEMNITY
You agree to indemnify and hold harmless The Maison Valeur and its affiliates from any claims or liabilities arising from violation of these Terms or third-party laws or rights.

SECTION 14 – SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

SECTION 15 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and other store policies, constitute the entire agreement between you and The Maison Valeur.

SECTION 16 – APPLICABLE LAW
These Terms are governed by and interpreted in accordance with Italian law. Any disputes will be subject to the jurisdiction of courts located in Italy.

SECTION 17 – CHANGES TO TERMS
We may update or modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Services after such updates constitutes acceptance of the new Terms.

SECTION 18 – Contact Information

  • Website: www.themaisonvaleur.com
  • Email: info@themaisonvaleur.com
  • Phone: +39 800 142809
  • Address: Viale Antonio Ciamarra 259, Scala B – Int. 5, 00173 Rome RM, Italy
  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET). We aim to respond within 1–2 business days.